Support

Support

    Our team is well informed on the latest changes that exist and it keeps the company in a stable position in a volatile market. Our objective in technical support is to ensure that we work with you to manage some difficult technical issues that your current team may not be able to resolve.

    We turn your VoIP business experience into a unique and beneficial experience with additional services like A-Z Termination, Direct Routes, PSTN Quality, CLI Pass through and Full Time Technical Support

Customer Support

    Effective and reliable customer care can make or break a business, which is exactly why this rule is incorporated in our founding doctrine. A good customer service and support can and will make the difference in the ability to compete and grow effectively of any organization.

    At DDI Gateway we know the value of customer support and customer satisfaction, which is why customer satisfaction through prompt customer support is one of our primary focuses.

  • Why should I use this product?

    At Domesticnumbers you can choose a local telephone number from over 65 countries.You can easily forward this telephone number to any landline, mobile phone or VoIP service at little to no cost.DomesticNumbers offers english spoken support and can be reached by telephone, email or live chat.

  • How do I use this service?

    In order to use our service, you must have a device with a static IP address or DNS name that is capable of receiving SIP calls. Some examples include IP-PBXs, SIP Servers, VoIP Gateways and IP-Based IVR systems. When you submit your order, you need to provide us the IP Address(es) or domain name of your equipment.

    We will then route all of your access numbers (DIDs) to the IP Address that you have provided and call you to perform a test.

  • What is a channel?

    A channel is a virtual phone line or virtual connection between your equipment and ours that allows a single phone call to pass through. If you have multiple channels, you can have multiple calls at the same time. All our DIDs come standard with 20 simultaneous channels.